Business of Design

Your clients want to move quickly, and you want them to pay their invoice quickly so you can get products ordered and keep the project moving. That’s why “Can you just email me the wiring instructions?” may sound like music to your ears. Unfortunately, what feels like efficiency is actually one of the biggest risks an interior design business can face. Fraud, lost funds, and shaken client trust are all too common when sensitive payment details are passed around through email or text. What your client really means when they ask for a “quick way to pay” isn’t “please send me into the Wild West of email and text transfers.” It’s “make this painless.” In this post, we’ll decode those payment requests and show you how to respond with systems that feel effortless to clients while keeping your business protected.

Homeowners. Vendors. That contractor who breezes in and out of your meeting and then swears you never told them about the paint color change. They’re not trying to sabotage your process (usually). They just don’t realize how much it costs you, mentally and financially (yes, financially) every time they treat you like the project’s personal memory bank. This series is your go-to guide for decoding those innocent-sounding requests, spotting what’s really going on underneath, and responding with systems (hi, Mydoma!) that protect your project and your peace of mind.